Terms of Service

Last updated: January 25, 2026

1. Acceptance of Terms

By accessing and using ConnectCard ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

ConnectCard provides digital business card services that allow users to create, customize, and share their professional contact information via NFC-enabled cards and web profiles.

3. User Accounts

To use certain features of the Service, you must:

Sign in using a valid Microsoft account
Provide accurate and complete information
Maintain the security of your account credentials
Be responsible for all activities under your account

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Upload false, misleading, or fraudulent information
Impersonate another person or entity
Attempt to gain unauthorized access to the Service
Interfere with the proper functioning of the Service

5. User Content

You retain ownership of content you upload to your profile. By uploading content, you grant ConnectCard a license to display and distribute that content as part of the Service.

6. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review it to understand our data practices.

7. Termination

We reserve the right to suspend or terminate your access to the Service at any time for violations of these terms or for any other reason at our discretion.

8. Payment & Billing

ConnectCard products are sold as a one-time card purchase that includes 12 months of digital service. Current pricing is as follows:

Blank Card — $49 (one-time)
Customised Card — $79 (one-time)
Team Pack (5 cards) — $279 (one-time)

All prices are in Australian Dollars (AUD) and include GST where applicable. Payments are processed securely through Stripe. ConnectCard does not store your full credit card details.

9. Subscription & Renewal

Each card purchase includes 12 months of digital service at no additional cost. After the initial 12-month period, a subscription is required to maintain your digital profile, analytics dashboard, and QR code functionality. Subscription pricing is:

Monthly — $4.99 per card per month
Annual — $49.99 per card per year

For Team Pack purchases, the subscription applies per card (e.g. 5 cards × $4.99/month = $24.95/month, or 5 cards × $49.99/year = $249.95/year). You may choose your preferred billing cycle (monthly or annual) during checkout.

Subscriptions will automatically renew at the end of each billing period unless cancelled. You will receive an email reminder before your first subscription charge begins.

10. Cancellation & Deactivation

You may cancel your subscription at any time from your account dashboard. Upon cancellation:

Your service will remain active until the end of your current paid period.
No further charges will be made after cancellation.
Once your paid period expires, your digital profile will be deactivated and your NFC card and QR code will no longer link to your profile.
Your physical NFC card remains yours to keep.

You may reactivate your subscription at any time to restore your digital profile.

11. Refund Policy

Due to the custom nature of our products, card purchases are generally non-refundable once production has commenced. If your card arrives damaged or defective, please contact us within 14 days of delivery for a replacement.

Subscription charges are non-refundable for the current billing period, but you may cancel at any time to prevent future charges.

12. Disclaimers

The Service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.

13. Limitation of Liability

ConnectCard shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

14. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms.

15. Contact

For questions about these Terms of Service, please contact us at support@connectcard.com.au.